Hey ​@allison_mccormick2 Phoebe here with the Front team. 

We don’t currently have a feature that allows AI to automatically send emails. We do have a feature called Copilot that suggests drafts, but these still need to be approved by a human. 

For what you’re describing, I’d recommend setting up a rule/message template workflow. 

For example, you could set up a generic message template that says you are following up. 

Then, you could create a rule like this: 

I highly recommend checking out our article here on rules, which would allow you to get fancier with it. You can also reach out to our Support team for help with configuring your specififc rule! 

Thankyou - this is very helpful!