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Hi Front team,
Our team operates 24/7 on a rotating shift basis, but our clients and partners are often unavailable outside their normal working hours. We frequently need to snooze conversations until their morning hours, which requires calculating time zone conversions.

To simplify this, we decided to use your 'Add snooze' feature for different time zones. It works well for time zones behind us (e.g., US Pacific), but not for those ahead (e.g., Asia Pacific) since snoozing for a particular hour (not a number of hours from now) is only available for the same day, not the next. 

Can you please add a feature of setting up 'Add snoose' for the next day?

Or even better to snoose according to Zulu time?

 

Hi Maria,

Cat here from the Front support team. This is a terrific idea!

If this is functionality that you would like to see implemented in the future, I would encourage you to submit a request for it at this link. Our Product team reviews and publishes ideas weekly to be viewed on this list, so keep an eye out for your request and other customer's reactions to it!

This feature submission form is linked to our Product Ideas Portal which is accessible to all users. When features are submitted, they are listed in the Ideas Portal and can be upvoted by other Front users who discover requests that can improve their team's workflows. You'll receive an email update if a feature that you submitted or upvoted is developed and shipped!

We appreciate you taking the time to let us know what you’re looking for — most of the improvements we make come from ideas and suggestions like yours, so thank you for reaching out.

Cheers,
Cat

“Zulu Time Is a Great Idea!

I’ve previously suggested time entry be modified to work correctly with 24-hr time…  Here is the link to that idea in the Ideas Portal: https://front.ideas.aha.io/ideas/PRD-I-5962 

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