Hi,
is it possible to dynamically change the SLA for a conversation based on the sentiment of the messages?
Solved
Sentiment based dynamic SLA
Best answer by PhoebeatFront
Hey Riccardo!
Yes, this is possible! I just tested it to confirm.
You would need to create a different SLA rule based on each AI tag that could be added. Here is an example of how an SLA for positive queries might look:
+5Hey Riccardo!
Yes, this is possible! I just tested it to confirm.
You would need to create a different SLA rule based on each AI tag that could be added. Here is an example of how an SLA for positive queries might look:
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