Solved
Sentiment based dynamic SLA
Hi,
is it possible to dynamically change the SLA for a conversation based on the sentiment of the messages?
Hey Riccardo!
Yes, this is possible! I just tested it to confirm.
You would need to create a different SLA rule based on each AI tag that could be added. Here is an example of how an SLA for positive queries might look:
-Phoebe, Senior Customer Support Specialist @ Front