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helena
helena
Community Manager
November 29, 2023
AMA

Linked conversations AMA: create new action items from conversations

  • November 29, 2023
  • 20 replies
  • 2260 views

We’ve all experienced those times when a single customer email generates several action items and requires us to work with multiple people. Good news is that we have Front, which already enables us to be very efficient at internal collaboration — but the better news is that we now have a brand new feature to help you spin off new conversations linked to the original so that you can keep all the related tasks organized! Enter linked conversations, the newest way to streamline your work even further.

Here’s how it works:


If you have any questions about this feature, our product team is eager to hear them and will answer them on Thursday, December 7 (including any that come in after this date). Leave them for us below 😀

20 replies

Front User
Front User
Fronteer
November 29, 2023

When would I use linked conversations?

Front User
Front User
Fronteer
November 29, 2023

Can I link existing conversations together in addition to creating new linked conversations? 

    Front User
    Front User
    Fronteer
    November 29, 2023

    How can I assign a linked conversation?

    P
    pstos
    Conversationalist
    November 29, 2023

    Any plans on including the ability to link Discussions in addition to Conversations? Being able to link a discussion including one or more teammates or even an inbox would be fantastic! I think this would enable workflows that would help a lot of people looking for this type of functionality: https://front.ideas.aha.io/ideas/PRD-I-1906

      vincent
      vincent
      Conversationalist
      November 30, 2023

      Linking two different (existing) conversations would be a game changer.

        stefano
        stefano
        Conversationalist
        November 30, 2023

        Can I link existing conversations together in addition to creating new linked conversations? 

        Had the same question. They could have it work much like merge when you select two messages link shows as alternative to merge (older conversation becomes main, newer, linked). Or/in addition to it we culd drag a message into another and have the dragged one become the linked one.

        rehan
        rehan
        Conversationalist
        November 30, 2023

        Just submitted an idea for this, but being able to link live chats to emails would be valuable for us. 

         https://front.ideas.aha.io/ideas/PRD-I-5833

          B
          becca
          Conversationalist
          December 4, 2023

          Interesting idea! But I’m not sure if our team could use this currently.

          How is this different than pasting a conversation ID from one conversation to another? I think this solves the issues of linking existing conversations. 

           

          Ideally, we would be able to create Topics (Similar to linking existing conversations to Jira issues) and then link new or existing conversation to the topics which you could view in a plugin or in your personal inbox. 

           

            MaggieL
            MaggieL
            Fronteer
            December 7, 2023

            Any plans on including the ability to link Discussions in addition to Conversations? Being able to link a discussion including one or more teammates or even an inbox would be fantastic! I think this would enable workflows that would help a lot of people looking for this type of functionality: https://front.ideas.aha.io/ideas/PRD-I-1906

            Yes! We do have plans to extend linked conversations to include Discussions. We don’t have a concrete timeline for this as of today as we are prioritizing a few other additions like the ability to link existing conversations together. 

            That said, I’m curious to learn more about your use-case and how you envision using discussions and linked conversations. Thank you! 

            MaggieL
            MaggieL
            Fronteer
            December 7, 2023

            Linking two different (existing) conversations would be a game changer.

            @vincent @stefano @Caitlin @mattpwi A few of you asked this question. Yes, we are currently working on the ability to link existing conversations together! There will be a few ways you could accomplish doing this but one way will definitely be the ability to multi-select a few different conversations and then choose the original conversation you would like to link to.

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