Hello community,
Is there a way to include the email inquiry in an auto generated reply? Currently the auto generated reply only includes the email header, and not the body of the email. Customers would like to see the body of their email inquiry in the auto generated reply with the conversation number.
thanks,
Steve
Best answer by Luke
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+2
Hi Steve, thanks for the question! 😊
This isn’t currently possible, I’m afraid. Auto-replies will always show only the contents of the Message Template they’re generated from.
Please don’t hesitate to submit this on our Ideas Portal though 💡
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