Hello community,
Is there a way to include the email inquiry in an auto generated reply? Currently the auto generated reply only includes the email header, and not the body of the email. Customers would like to see the body of their email inquiry in the auto generated reply with the conversation number.
thanks,
Steve
Best answer by Luke
Hi Steve, thanks for the question! 😊
This isn’t currently possible, I’m afraid. Auto-replies will always show only the contents of the Message Template they’re generated from.
Please don’t hesitate to submit this on our Ideas Portal though 💡
Our Product Team reviews and publishes requests on this portal, where they can be upvoted by other Front users who discover requests that can improve their team's workflows. You'll receive an email update if a feature you submitted or upvoted is developed and shipped! 😃
+5Hi Steve, thanks for the question! 😊
This isn’t currently possible, I’m afraid. Auto-replies will always show only the contents of the Message Template they’re generated from.
Please don’t hesitate to submit this on our Ideas Portal though 💡
Our Product Team reviews and publishes requests on this portal, where they can be upvoted by other Front users who discover requests that can improve their team's workflows. You'll receive an email update if a feature you submitted or upvoted is developed and shipped! 😃
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