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Maxim
Maxim
Rookie
December 10, 2024
Solved

How do i import a knowledge base

  • December 10, 2024
  • 1 reply
  • 110 views

Hey there!

My team is currently creating a knowledge base in trainual.com. I was wondering if anyone could share some insight on how I could import this knowledge base into Front.com without just doing it manually. 

    Best answer by shelleyannc

    From what I’ve learned, if you want to fully import your knowledge base into Front, you do need to export and import a CSV file. Steps can be found here: https://help.front.com/en/articles/251264

    Alternatively, if you’re using the Front chatbot option, you can link it to your external knowledge base and have it pull from there to answer questions. https://help.front.com/en/articles/788928

    1 reply

    shelleyannc
    shelleyanncAnswer
    Helper
    December 10, 2024

    From what I’ve learned, if you want to fully import your knowledge base into Front, you do need to export and import a CSV file. Steps can be found here: https://help.front.com/en/articles/251264

    Alternatively, if you’re using the Front chatbot option, you can link it to your external knowledge base and have it pull from there to answer questions. https://help.front.com/en/articles/788928

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