Hey there!
My team is currently creating a knowledge base in trainual.com. I was wondering if anyone could share some insight on how I could import this knowledge base into Front.com without just doing it manually.
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From what I’ve learned, if you want to fully import your knowledge base into Front, you do need to export and import a CSV file. Steps can be found here: https://help.front.com/en/articles/251264
Alternatively, if you’re using the Front chatbot option, you can link it to your external knowledge base and have it pull from there to answer questions. https://help.front.com/en/articles/788928
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