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Maxim
Maxim
Rookie
Dec 10, 2024 12:19 PM UTC
Solved

How do i import a knowledge base

Hey there!

My team is currently creating a knowledge base in trainual.com. I was wondering if anyone could share some insight on how I could import this knowledge base into Front.com without just doing it manually. 

    shelleyannc
    shelleyanncAnswer
    Helper
    Dec 10, 2024 4:03 PM UTC

    From what I’ve learned, if you want to fully import your knowledge base into Front, you do need to export and import a CSV file. Steps can be found here: https://help.front.com/en/articles/251264

    Alternatively, if you’re using the Front chatbot option, you can link it to your external knowledge base and have it pull from there to answer questions. https://help.front.com/en/articles/788928

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    1 reply

    shelleyannc
    shelleyanncAnswer
    Helper
    Dec 10, 2024 4:03 PM UTC

    From what I’ve learned, if you want to fully import your knowledge base into Front, you do need to export and import a CSV file. Steps can be found here: https://help.front.com/en/articles/251264

    Alternatively, if you’re using the Front chatbot option, you can link it to your external knowledge base and have it pull from there to answer questions. https://help.front.com/en/articles/788928

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