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Hello, I hope you're doing well

I've just read all the details about the reporting part in Front and would like your help.

What I noticed is that Front calculates the number of messages. My question is: does “message” in Front only mean an email, or does it encompass something else?

To give you some context, we're a company and my job is to create custom reports for the business. I want these reports to give me more visibility into the team's activity. My goal is to be able to generate a report that gives a clearer picture of the team's day-to-day activity. For example, how many mails have been received and processed, the period during which the number of mails has increased or decreased, how many mails have not yet been processed, and any other details enabling me to assess the team's productivity during the day.

Can you tell me how to go about creating this type of customized report?

Thanks. 

Hi there! Cat here from the Front support team 🌻

“Messages” in the context of Front’s reporting denotes a message sent from a sender to a recipient (or multiple recipients) within a conversation. Depending on the channel used, this could be an email, a chat message, SMS or WhatsApp or many other types of messages.

Front’s reporting options are pretty wide-ranging and allow a certain amount of customisation to show/hide different metrics, to filter for inboxes, tags, teammate and also to export the data if your requirements are not met by the reporting in-app.

The links below are a great introduction to the Analytics topic in Front:

Cheers,
Cat

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