Is there a way that if I (admin) can close one of my team’s emails (tickets), then that email can be removed from the team member’s inbox? I’ll try to help clean up their workloads and will close unnecessary tickets - but it stays in the team member’s inbox and has to archived by the team member. Is it possible to have Front automatically archive the email from the team member’s inbox when the ticket status is changed to “closed”?
Solved
Closed ticket automatically archive in individual team member inboxe(s)
Best answer by andersen_front
Here’s a starting point, however, I would exercise caution when identifying who are you archiving a conversation for (and potentially unsubscribing from the conversation if you select the ‘unsubscribe teammates’ check box).
+3
Here’s a starting point, however, I would exercise caution when identifying who are you archiving a conversation for (and potentially unsubscribing from the conversation if you select the ‘unsubscribe teammates’ check box).
Login to the community
No account yet? Create an account
Use your Front credentials
Log in with Frontor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.