Closed ticket automatically archive in individual team member inboxe(s)

Question

Is there a way that if I (admin) can close one of my team’s emails (tickets), then that email can be removed from the team member’s inbox? I’ll try to help clean up their workloads and will close unnecessary tickets - but it stays in the team member’s inbox and has to archived by the team member. Is it possible to have Front automatically archive the email from the team member’s inbox when the ticket status is changed to “closed”?

andersen_front · Accepted Answer

Here’s a starting point, however, I would exercise caution when identifying who are you archiving a conversation for (and potentially unsubscribing from the conversation if you select the ‘unsubscribe teammates’ check box).

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