Has anyone found a workaround for how to bump up conversations or discussions that YOU have added a comment to? For example, I have a discussion with several colleagues, but every time I add a comment, it doesn’t bump it up to the top of my conversation list as unread. When they add a comment it does. I’ve been trying to find a workaround for this. Can’t quite do it with rules.
Solved
Bump Conversation Workarounds for Individual Inbox
+2Best answer by cat_apac
That’s correct - the setting does only apply to shared inboxes.
Dang, I’m sorry! This isn’t something we support right now for individual inboxes… If it’s something you would like to see in the future, I’d recommend adding it as an idea to our Product Ideas Portal so that our product team can look into this as a future improvement.
Cheers,
Cat
+9Hi
Are you trying to do this via the API or via a no-code method?
+2
+9Roger that. I’m going to move this to our Product Q&A then. I don’t know if we have a solution for this but our Support team can confirm.
+2Thank you
+6Hi there! Cat here from the Front support team 🌻
If you update the Bump setting in your Company settings to include `Replies and comments` does that change this as expected for this workflow?
→ https://help.front.com/en/articles/2176#instructions
Cheers,
Cat
+2
+6That’s correct - the setting does only apply to shared inboxes.
Dang, I’m sorry! This isn’t something we support right now for individual inboxes… If it’s something you would like to see in the future, I’d recommend adding it as an idea to our Product Ideas Portal so that our product team can look into this as a future improvement.
Cheers,
Cat
+2On it!
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