Conversationalist

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Bump Conversation Workarounds for Individual Inbox

8 replies
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Has anyone found a workaround for how to bump up conversations or discussions that YOU have added a comment to? For example, I have a discussion with several colleagues, but every time I add a comment, it doesn’t bump it up to the top of my conversation list as unread. When they add a comment it does. I’ve been trying to find a workaround for this. Can’t quite do it with rules.

cat_apacAnswer

Fronteer

That’s correct - the setting does only apply to shared inboxes.

Dang, I’m sorry! This isn’t something we support right now for individual inboxes… If it’s something you would like to see in the future, I’d recommend adding it as an idea to our Product Ideas Portal so that our product team can look into this as a future improvement.

Cheers,
Cat

Javier - Developer Relations

Community Manager

Hi @kmitch

Are you trying to do this via the API or via a no-code method?

Javier - Front Developer Relations

kmitchAuthor

Conversationalist

@Javier - Developer Relations ideally a no-code method.

Javier - Developer Relations

Community Manager

Roger that. I’m going to move this to our Product Q&A then. I don’t know if we have a solution for this but our Support team can confirm.

Javier - Front Developer Relations

kmitchAuthor

Conversationalist

Thank you @Javier - Developer Relations

cat_apac

Fronteer

Hi there! Cat here from the Front support team 🌻

If you update the Bump setting in your Company settings to include `Replies and comments` does that change this as expected for this workflow?

→ https://help.front.com/en/articles/2176#instructions

Cheers,
Cat

kmitchAuthor

Conversationalist

@cat_apac I believe this setting is only for shared inboxes, correct? I was hoping for the same action, just on an individual inbox.

cat_apacAnswer

Fronteer

That’s correct - the setting does only apply to shared inboxes.

Dang, I’m sorry! This isn’t something we support right now for individual inboxes… If it’s something you would like to see in the future, I’d recommend adding it as an idea to our Product Ideas Portal so that our product team can look into this as a future improvement.

Cheers,
Cat

kmitchAuthor

Conversationalist

On it!

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