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kmitch
kmitch
Conversationalist
January 23, 2025
Solved

Bump Conversation Workarounds for Individual Inbox

  • January 23, 2025
  • 8 replies
  • 189 views

Has anyone found a workaround for how to bump up conversations or discussions that YOU have added a comment to? For example, I have a discussion with several colleagues, but every time I add a comment, it doesn’t bump it up to the top of my conversation list as unread. When they add a comment it does. I’ve been trying to find a workaround for this. Can’t quite do it with rules. 

Best answer by cat_apac

That’s correct - the setting does only apply to shared inboxes.

Dang, I’m sorry! This isn’t something we support right now for individual inboxes… If it’s something you would like to see in the future, I’d recommend adding it as an idea to our Product Ideas Portal so that our product team can look into this as a future improvement.

Cheers,
Cat

8 replies

Javier - Developer Relations
Javier - Developer Relations
Community Manager
January 23, 2025

Hi ​@kmitch 

 

Are you trying to do this via the API or via a no-code method?

 

Javier - Front Developer Relations
kmitch
kmitchAuthor
Conversationalist
January 23, 2025

​@Javier - Developer Relations ideally a no-code method.

Javier - Developer Relations
Javier - Developer Relations
Community Manager
January 23, 2025

Roger that. I’m going to move this to our Product Q&A then. I don’t know if we have a solution for this but our Support team can confirm.

Javier - Front Developer Relations
kmitch
kmitchAuthor
Conversationalist
January 23, 2025

Thank you ​@Javier - Developer Relations 

cat_apac
cat_apac
Fronteer
January 28, 2025

Hi there! Cat here from the Front support team 🌻

If you update the Bump setting in your Company settings to include `Replies and comments` does that change this as expected for this workflow?

→ https://help.front.com/en/articles/2176#instructions

Cheers,
Cat

kmitch
kmitchAuthor
Conversationalist
January 28, 2025

​@cat_apac I believe this setting is only for shared inboxes, correct? I was hoping for the same action, just on an individual inbox. 

cat_apac
cat_apacAnswer
Fronteer
January 29, 2025

That’s correct - the setting does only apply to shared inboxes.

Dang, I’m sorry! This isn’t something we support right now for individual inboxes… If it’s something you would like to see in the future, I’d recommend adding it as an idea to our Product Ideas Portal so that our product team can look into this as a future improvement.

Cheers,
Cat

kmitch
kmitchAuthor
Conversationalist
January 29, 2025

On it!

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