Historical Conversations Best Practices Views and Tags
- Is it best to audit and apply tags prior to or after migration?
- If keywords can be used to create a search and then apply tags for past conversations, then after the tags are applied, conversations with those tags will be visible in the Tags Report, correct?
- Is it best practice to create a View for Historical Conversations?
- If Nested Tags do not display in the analytics dashboard itself, should they be be used at all, or are their specific use cases for a Nested tag, if they are not displayed in the analytics dashboard?
Nested tags in Analytics
The tag path will be displayed in any tag dropdown menu, however, the tag path will not display in the analytics dashboard itself.