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I know that it is fairly easy to setup automation and have an automatic reply using a template but is it possible to trigger an action that would generate an IA answer and have it saved as draft for a teammate review before sending? 

Hey @Philippe_RC! We currently don’t have an AI feature that would proactively generate a response for you in Front, though you can very quickly generate the AI response by clicking the “Compose with AI” button in your composer. Your idea sounds pretty nifty, though — we’d love for you to add that to the ideas portal so that our product team can read about this workflow and what our users are looking for! 

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