Question

Replying to conversation with email thread

  • 9 March 2023
  • 2 replies
  • 20 views

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Hey,

When using the Reply to Conversation endpoint, I would like the email thread of the conversation to be added at the bottom of the message. This would provide a behavior similar to replying straight through the Front application.

What would be the best way to achieve that?

 

Thanks ✌️

 


2 replies

Userlevel 1
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Hi Guy,

Unfortunately this isn’t supported via the API right now, but please feel free to raise a feature request via our ideas portal

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Hey Jason, thanks for the answer.

I was thinking maybe mimicking this behavior by fetching the last message of the conversation and adding it at the bottom of the `body` in the API call.

Do you know what would make email clients identify that it is the email thread ?

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