Removing private channels with Front's API

  • 6 February 2023
  • 1 reply

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In an effort to not miss clients contacting salespeople who have departed our company, I am modifying my offboarding script to add the user’s email to an ‘inactive’ inbox that only managers have access to.  I can successfully convert the Google user into a group and add it to the inbox, but if the user had their email set up in Front I get a “duplicate channel” error and have to go into the UI to manually delete the user and their private inbox.  Is there a way to manage this offboarding flow outside of the the UI?



Best answer by jason 6 February 2023, 23:40

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Userlevel 4
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Hi Brodie,

Right now we don’t offer the ability to delete a Channel via the API, and blocking a teammate won’t remove their channel from Front, so this is something that will need to be managed manually for now. 

If you’d like improved API support for this, please feel free to post a Product Idea for our product team to review.