Ratio of Messages one Sends Through Shared or Individual Inboxes

• Using our analytics/reports endpoint, you are able to get the total number of messages sent by a teammate from a given shared inbox. This would look like the following:
  
  POST https://api2.frontapp.com/analytics/reports

  {
    "filters": {
      "channel_ids": [
        "cha_12345"
      ],
      "teammate_ids": [
        "tea_xyz"
      ]
    },
    "metrics": [
      "num_messages_sent"
    ]
    "end": 1651103999,
    "start": 1648771200
  }
  

   

• Your request would also look the same when pulling the total number sent from a private inbox, simply replacing the channel IDs as required.
• You should expect to see the metric provided within the response payload in the following format:

  {
    "_links": {
      "self": "https://domain.api.frontapp.com/analytics/reports/714912373297197"
    },
    "status": "done",
    "progress": 100,
    "metrics": [
      {
        "id": "num_messages_sent",
        "type": "number",
        "value": 1
      }
    ]
  }

   

You can then use the 2 values to create your ratio. 

--Joel