We utilize our own plugin integration to pull customer data on each inbound data for our sales reps to see.
We capture the customer's email address using "emailaddress = context.conversation.recipient.handle;"
This is working fine except for our contact forms on our sites. These all send and are properly signed from firstname.lastname@example.org. So we are unable to lookup the customer email in our system... The customer email is set in the reply-to field of the email. Our plugin works as expected as soon as the sales rep hits reply - the front conversation recipient changes at that point to the 'reply-to' address.
How can we pull the reply-to address in our plugin from the initial load before hitting the reply button??
Best answer by Support EngineeringView original