Hello,
We are trying to make an internal dashboard using Front data and data from other tools we have. I am wondering what agregation you did in order to make the KPI that we can see in our analytics. For example the reply time (avg).
Another question, is it possible to send a separate message using rules ? I mean :
- we put a tag on a conversation that triggers the following
- We extract the recipient mail address
- Send a specific mail to that recipient using a template
Thanks,
Best regards,
Best answer by evano
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