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Front Developer
Fronteer
January 11, 2023
Solved

Imported messags are being threaded

  • January 11, 2023
  • 1 reply
  • 183 views

It appears that messages with different subjects are being "threaded" or "grouped" together. Why is this happening?

Best answer by Support Engineering

When importing messages, you can control threading via the metadata.thread_ref. Messages imported with the same thread_ref will be threaded into the same conversation. If the thread_ref is omitted, Front will automatically thread by the sender of the message instead.

 

--Henry

1 reply

Community Manager
January 11, 2023

When importing messages, you can control threading via the metadata.thread_ref. Messages imported with the same thread_ref will be threaded into the same conversation. If the thread_ref is omitted, Front will automatically thread by the sender of the message instead.

 

--Henry