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Imported messags are being threaded

  • 11 January 2023
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It appears that messages with different subjects are being "threaded" or "grouped" together. Why is this happening?

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Best answer by Support Engineering 11 January 2023, 17:42

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When importing messages, you can control threading via the metadata.thread_ref. Messages imported with the same thread_ref will be threaded into the same conversation. If the thread_ref is omitted, Front will automatically thread by the sender of the message instead.

 

--Henry

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