It appears that messages with different subjects are being "threaded" or "grouped" together. Why is this happening?
Best answer by Support Engineering
View originalIt appears that messages with different subjects are being "threaded" or "grouped" together. Why is this happening?
Best answer by Support Engineering
View originalWhen importing messages, you can control threading via the metadata.thread_ref
. Messages imported with the same thread_ref
will be threaded into the same conversation. If the thread_ref
is omitted, Front will automatically thread by the sender of the message instead.
--Henry
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