It appears that messages with different subjects are being "threaded" or "grouped" together. Why is this happening?
Answer
Imported messags are being threaded
+2Best answer by Support Engineering
When importing messages, you can control threading via the metadata.thread_ref. Messages imported with the same thread_ref will be threaded into the same conversation. If the thread_ref is omitted, Front will automatically thread by the sender of the message instead.
--Henry
When importing messages, you can control threading via the metadata.thread_ref. Messages imported with the same thread_ref will be threaded into the same conversation. If the thread_ref is omitted, Front will automatically thread by the sender of the message instead.
--Henry
Login to the community
No account yet? Create an account
Use your Front credentials
Log in with Frontor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.