Solved
Imported messags are being threaded
It appears that messages with different subjects are being "threaded" or "grouped" together. Why is this happening?
Support EngineeringAnswer
Community Manager
January 11, 2023
When importing messages, you can control threading via the metadata.thread_ref. Messages imported with the same thread_ref will be threaded into the same conversation. If the thread_ref is omitted, Front will automatically thread by the sender of the message instead.
--Henry