Hey 
When using the Core API to create a new conversation, there is a possibility to add a "signature_id". However, when the signature incorporates dynamic variables such as {{user.name}}, it appears that it does not populate with the information of the author, whose id is specified in the author_id field.
Is this expected behavior or could it potentially be a bug?
Hi Guy,
It’s indeed a bug that signature variables that starts with ‘user’ do not currently work through the API. Our engineers are aware of this behavior, and we can let you know when this has been fixed on our end,
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Ray - Support Engineering
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