+2
Are these the only API end points for CSAT data?
num_csat_survey_response and pct_csat_survey_satisfaction ?
What is the suggested method for customers to get all CSAT data via the API? Would it be by leveraging a full events export?
What if they also want the "raw" CSAT data? Looks like those end points will only pull total # and averages, correct?
Best answer by Javier - Developer Relations
View original
+8
If it's via the API, users should be able to create an analytics export (https://dev.frontapp.com/changelog/core-api-analytics-and-exports-updates#analytics-reports) then look at the relevant datapoints which are the two fields you mentioned, plus one more, avg_csat_survey_response
In the case of needing “raw” data, they'll likely need to use the "list events" endpoint (https://dev.frontapp.com/reference/get_events) and then filter those events to look at comments and from there look at CSAT comments. That should allow them to retrieve the raw data of the CSATs within Front.
--Raymond
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