Hi!
I would like to setup an initial message from the user/customer when they open the chat. Is it possible?
Answer
Chat widget question
+2Best answer by Support Engineering
You have the option to enable a welcome message by going to Settings and selecting the channel settings for Front Chat. You'll then be able to customize and enable the message:
It will look like this when visiting the site, and then opening the chat:
You can also read a bit more about further customization in setting in the help docs, and more advanced use case in the developer docs.
I hope this was helpful, if you have any other questions let me know. Enjoy the rest of your day!
Best,
--Leslie
You have the option to enable a welcome message by going to Settings and selecting the channel settings for Front Chat. You'll then be able to customize and enable the message:
It will look like this when visiting the site, and then opening the chat:
You can also read a bit more about further customization in setting in the help docs, and more advanced use case in the developer docs.
I hope this was helpful, if you have any other questions let me know. Enjoy the rest of your day!
Best,
--Leslie
Login to the community
No account yet? Create an account
Use your Front credentials
Log in with Frontor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.