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Automated message triaging

  • 11 January 2023
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I can't seem to find the information I need to start testing out a use-case for the API. I'd like to create logic to review each message that arrives at an inbox or folder, and then based on some condition, move a message (email) from the inbox to a specific folder along with adding a tag—I think you might call this automated message triaging; sort of like creating a rule with custom logic that can be integrated with my internal systems. Can you point me in the right direction?

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Best answer by Support Engineering 11 January 2023, 17:25

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I recommend checking out Front's Webhooks integration:

 

https://help.front.com/t/x129yt/how-to-enable-and-use-the-webhooks-integration

https://dev.frontapp.com/docs/webhooks-1

 

This can send inbound message events to your internal systems which can then use Front's API to act.  Please let me know if you have any additional questions!

 

--Evan

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