Hi,
I'm hoping to get some more info on what's possible with the new analytics reports.
After doing some experimenting, I'm a bit confused about how the tag filters work and what I need to do to get the data I'm after. I assumed it would be an AND or an OR operator on the tags, but it doesn't seem to be working that way.
We have a set of tags:
- Tag A (tag_a)
- Tag B (tag_b)
- Tag B (tag_c)
My end goal is to find out "how many B tickets also have C tags”
The catch is that I want to exclude anything tagged A Ticket, which usually also have B Ticket tagged on them as well.
My first attempt was to do a "new_segments_count" report with tag_ids set to the ID for the tags, but the results are strange.
If I do just the B ticket tag, I get 103.
If I do just the C tag, I get 20.
If I do both together, I get 104 - even though all of the C ones are also tagged B.
Similarly:
Filtering A Ticket gives me 50,
Doing B + A Ticket gives me 117.
Any idea what's going on here, what I'm missing, or what I should be doing instead?
Thanks
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