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This will help you make sure a Front conversation being linked to a JIRA issue will not go unnoticed. The idea here is to leverage our JIRA connectors through an app request rule that will automatically post comments in JIRA issues when those are linked to a Front conversation.

 

Here’s how your rule should look like:

 

This rule will trigger on app objects being added to a conversation, will check that the added app object is a JIRA issue, and will post a comment in that JIRA issue 

 

This is the dynamic variable used to determine if the added app object is a JIRA issue

 

This is the dynamic variable used to extract the JIRA issue key used to post the comment

 

The comment body referencing the conversation ID to link JIRA users directly back to the conversation

Comment body:

{"version": 1, "type": "doc", "content": n{"type": "paragraph", "content": n{"type": "text", "text": "New report for this issue (automated message)", "marks": m{"type": "link", "attrs": {"href": "https://app.frontapp.com/open/", "title": "Link to conversation"}}]}]}]}

Note: your Front link will need to be prepended with a conversation ID to work (see above screenshot)

 

Here’s how the process will essentially look like:

JIRA issue being linked to a Front conversation, triggering an “send comment” app request

 

Comment posted in the JIRA issue

 

I am glad I found this post as we will be integrating with Jira and comments is one of the requirements that our team will need to see, thank you

So happy to hear that Becky! Don’t hesitate to shout us a message at support@front.com should you run into any trouble.

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