Introducing application triggers!

Application triggers allow you to execute workflows in Front in response to events that occur in external systems.

For example, you might want to re-open conversations in Front anytime an order changes status. When the event occurs in your order management system, you send Front an event payload identifying the trigger for the change of order status. The event payload would also identify an application object, likely through the link to the order in your management system. Once the trigger is received, any conversations that have a related application object attached for the order would reopen based on a rule. Your rule could also pull additional properties from the trigger's event payload, such as the new status, and make that available through a dynamic variable. The additional data from the property could apply a comment or tag or other action in Front based on the new status.

To learn how to use application triggers, refer to our Developer Portal:

• Application triggers topic
• Trigger application event endpoint (how you send event payload information to Front)

Happy coding!