Today we’re introducing our latest features including a self-serve Help Center, new admin tools, and previewing Workforce Management to help support leaders scale support sacrificing service quality. 

Here’s what's new: 

• An exclusive first look at Workforce Management: Customize shift plans, sync your Google Calendar events, and set minimum staffing requirements. With real-time staffing visibility and conversation auto-assignment, your team stays covered and ready to deliver great service, every time. 
• Streamline self-serve support in the new Help Center hub: Enable your customer portal, Knowledge Base, Support Report, and chat widget in one flexible, easy-to-enable experience.  
• Admin tools for managing at scale: From flexible ticket statuses per inbox to detailed audit logs, these updates give support leaders the control they need to scale without the chaos. 

📍Sign up here to get on the beta waitlist for Workforce Management, and get more details on how each feature works on our blog.