We're excited to announce an update to our Create your ticketing system with Front course in Front Academy. Whether you're a seasoned Front user or just getting started, this updated course provides valuable insights and practical guidance to streamline your workflows and enhance customer service.
Here's what you can expect to learn:
- 🎟️ Ticketing fundamentals: We'll cover what ticketing is, why it's important, and how it works within Front.
- 🤝 Hands-on guidance: Learn how to enable ticketing, utilize ticket statuses (including new custom statuses), and leverage ticket IDs.
- 🔃 Workflow optimization: Discover how to automate actions using rules and macros based on ticket status.
- 📈 Performance insights: Understand how to track and analyze ticketing metrics within Front Analytics.
- 🔑 Customer portal mastery: Learn how to empower your customers with Front's new Customer Portal.
This updated course will equip you to provide exceptional service, delight your customers, and keep all your tickets organized.
