Exceptional customer service is a key differentiator in today’s market, especially in high-value-transaction industries like travel management or reputation-sensitive industries like healthcare. At Front, we're committed to transparency and excellence, consistently striving to surpass industry standards with our support team's performance.
To share some of the knowledge we’ve gained along the way, we've gathered insights from top technology leaders on building world-class support organizations that drive business growth through outstanding service.
This guide will help you build a world-class support function by evaluating your teams, tools, processes, and mindset. You'll learn how to:
- Understand and measure CSAT 🧠
- Identify key areas for improvement 🔎
- Enhance your team, tools, and processes for better CSAT 👨💻
- Utilize AI to boost CSAT 🤖
- Foster a company-wide culture focused on CSAT ✔️