Here at Front, we’re already witnessing AI’s impact on support jobs. Our AI-driven self-service support handles 58% of our customer inquiries. But we couldn’t have gotten there without building a robust knowledge base and optimizing our operations — all of which required investing in new staff roles.

Our support operations team is the fastest-growing function of our support org, and they're all focused on making AI work better for both our customers and our team.

We’re sharing real stories from our: 

• Support Programs Specialist (aka knowledge manager because AI needs quality content too!)
• Support Operations Analyst (the trend-spotter helping us get smarter)
• Support Operations Developer (turning complex workflows into one-click solutions)

Check out their stories and grab the job description templates to help build your own dream team ➡️