Front’s Help Center manager shares how she keeps our articles AI-ready

One of the consistently positive pieces of feedback we get from customers is how robust Front’s Help Center is – and we owe that to our very own @karen_nguyen, who manages help.front.com. I’ll toot my own horn and say that before Karen, I managed our help center and set some basic foundations – but Karen has truly elevated it and enabled our AI to automatically deflect countless questions from our support team and allow customers to get answers faster than ever. 

In this blog post, Karen shares her best tips on how she maintains our help center: how she structures the articles, leverages users’ search terms, consolidates content, and more – all through the lens of allowing AI to better use these articles to help customers.

👉 Read her blog post here