Scaling Operations without the Headcount

How do you build workflows that perform under pressure?

Manufacturing customer operations are not built for ticket queues.

When a shipment is delayed or a quote changes, it requires sales, service, finance, and more, to coordinate — fast.

And when communication lives in siloed inboxes? Ownership blurs. Context disappears. Escalations surface late. And revenue is at risk.

Join a 40-year U.S. manufacturer, Fireclay Tile, for a candid conversation on how they scaled from $20M to $50M, without doubling headcount. They'll discuss how they:

• Fixed handoffs across sales, service, and operations to increase production without the headcount.

• Balance premium, high-touch service with automation.

• Allow AI to assist their teams, rather than replace human judgment

If you’re navigating lean teams and rising expectations — this is for you.