I got the MCP connected via Claude but it is telling me that the message content is truncated to 200 characters so it can’t read the full messages within a conversation. There isn’t a read_message tool or a flag to tell the MCP to return the full message content as far as Claude can tell after doing some probing. What am I missing? How do we read full message content within a conversation with the MCP?
Thanks,
Jeremy
+9Thanks for reporting, the team is working on a fix!
Big second on this. It's a major limitation in being able to do much useful.
+9Thanks all. I’m expecting this improvement to hit early next week if all goes smoothly.
Thanks all. I’m expecting this improvement to hit early next week if all goes smoothly.
Hey Javier, 2 questions:
1. Do you have any updates on this one? I’m trying to automate our recurring ticketing workflows
2. Since people who email a ticketing inbox for the first time aren’t automatically made into Contacts, the agent also doesn’t seem to have a way to see the email address of the person who sent in the ticket. Will that also be fixed in this update? Otherwise, the MCP is fairly useless — we can’t go look up their account or order history or do anything useful with their ticket.
+9Hi everyone, the fix deployed just now. Please let us know how it goes for you so we can make sure to iron out any remaining issues!
+9
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